Dr. Malpani

The Real Cost of Misjudging Indian Consumer Trust and Loyalty
Insights

The Real Cost of Misjudging Indian Consumer Trust and Loyalty

Indian consumers aren’t skeptics by nature. But if you’re operating under the assumption that they are, you’re setting your startup on a collision course with failure. Trust isn’t scarce in the Indian market — it’s misjudged. Let’s dissect why believing that Indian consumers are inherently distru…

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